We have a fantastic opportunity for an individual with a passion for delivering high quality, responsive IT support to a wide range of users. As part of a small, dedicated team of IT professionals, you will have the technical knowledge, communication and problem-solving skills to provide first-line helpdesk services to our community of academics, students and support staff with a wide range of software and hardware needs. You will also provide essential support to the IT Systems Manager, IT Systems Engineer and AV Technical Services Manager with ensuring that the College’s systems and networks are well maintained, helping to identify and fix issues and implement upgrades and introduce new systems.
This is a busy, varied and hands-on role with a significant amount of face-to-face interaction with College members. You will have excellent customer service skills and be able to confidently and sensitively support users with both routine and complex IT issues. You will be expected to respond to user issues and queries, which will often require attendance at offices or meeting rooms across all College sites, and you must have the personal flexibility to be able to attend pre-planned events which require IT support and may occur at evenings or weekends. You will also participate in the IT on-call rota to provide emergency IT cover out of hours.
You will have the opportunity to practice and hone your skills as well as being encouraged to undertake training and develop both generalist and specialist knowledge. We offer a warm and friendly working environment in beautiful surroundings with a range of benefits, including free lunch, 38 days holiday per year, free on-site gym and generous pension contributions.
This is a full-time, permanent post with a starting salary of £25,627
For further details and to apply please download the documents below. The closing date is 10 a.m. (UK time) on 7 July 2022